- Our products are made from handwoven or hand printed textiles. Being handwoven and handmade, the pieces may have slight irregularities in the weave or print. These irregularities are the hallmark of all natural-dyed and handwoven product and make each piece one-of-its-kind and exquisite just like you.
- Our products are size inclusive and slow produced, i.e. they come without a size tag and are made to order exclusively for you.
- Wear your Maikai with pride as it's ethically made. Our process is transparent. We pay a certain percentage to our tailoring team per piece of Maikai made, so there is fair pay to support their livelihood.
- All items during a SALE are non returnable, non refundable & non exchangeable.
- If you have received a damaged or incorrect product, please write to us with your order no. After we confirm a return on email, you can send it back to us. Once received, we'll send you a new piece.
- No exchanges or returns are done, if one has given incorrect or incomplete customisation details.
- We do not provide refund on any products sold. Once a Maikai is sold, it can only be exchanged as a replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met). We can issue a credit note for you, when desired size of the product is not in stock.
- The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through tracking systems as we do not have reverse pick up facility. Any returned items that are not received by maikai.com will be treated as not returned.
- Exchange can only be done within 7 days after the date of delivery
- Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
- Kindly mention your name, address, number, email and order id on the parcel while sending your return package.
- All orders will be dispatched within 15-20 working days. We work from Monday- Friday, excluding national holidays.
- Products once purchased cannot be cancelled and will be shipped according to the above policy.
Maikai | Your Eternal Summer